FAQ

You can reach our customer support team via: Email: support@addiba.com Phone: +8801818-822500 Live Chat On WhatsApp: Available on our website during business hours.

You can return most products within 7 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase Like Video.

Yes, we use advanced encryption and secure payment gateways to protect your financial information and Your personal Info.

To request a refund, go to the "My Orders" section, select the order you wish to refund, and click on "Request Refund." Our support team will process your request within 7-15 business days. Don't forget to create a Support ticket about your Refund Request.

We accept payments via credit/debit cards, mobile wallets(bKash, Nagad, Rocket), and cash on delivery (COD) for your convenience.

Delivery typically takes 3-7 business days. You will receive updates about your order’s status via email or SMS. And also track using Our dashboard.

Delivery charges vary depending on your location and the size of the order. You can view the applicable charges during checkout. Generally: Inside Dhaka: 70tk, Outside Dhaka: 130tk

If a product is out of stock, you can click on the "Notify Me" button, and we’ll inform you as soon as it’s available again. And also create a Support ticket about the product

Yes, you can track your order by logging into your account and visiting the "My Orders" section.

1. Browse or search for your desired product. 2. Add the product to your cart. 3. Proceed to checkout, enter your details, and confirm your order.

Click on the "Sign Up" button on the top right corner of the homepage. Fill in your details, choose a password, and also Use Your Gmail account to Create an account and you’re ready to start shopping!

Addiba.com is a comprehensive e-commerce platform offering a wide range of products, including fashion, beauty, electronics, home essentials, and more. We aim to provide a seamless and convenient shopping experience for all our customers.