Cancellation Policy

Cancellation by the Customer:

Pre-Shipment: You can easily cancel your order directly from the app or website at any time while the order status is *Pending*, *Confirmed*, or *Processing*. To do this, go to "My Orders," select the order, and tap the "Cancel Order" button.

Post-Shipment: Once an order has been handed over to our courier partner (status changes to *Shipped*), the "Cancel Order" button will no longer be available. If you no longer wish to receive the product, you must refuse the delivery at your doorstep or initiate a return request immediately upon delivery.

Cancellation by Addiba Enterprise:

We reserve the right to cancel any order under the following circumstances:

The product is out of stock or fails our quality check prior to dispatch.

We suspect fraudulent activity or violation of our Terms and Conditions.

The delivery location is completely inaccessible by our registered courier partners.

*If we cancel a prepaid order, a full refund will be initiated automatically according to our Refund Policy.*