Shipping Policy

1. Order Processing Time

Processing Window: All orders are processed within 24 to 48 hours (excluding weekends and public holidays) after receiving your order confirmation email.

Dispatch: You will receive another notification when your order has shipped, containing your courier tracking number.

2. Delivery Zones and Estimated Timelines

We deliver across all of Bangladesh using our registered courier partners (e.g., RedX, Pathao, Steadfast). Delivery timelines vary by your selected delivery zone:

Inside City (Dhaka): Typically 1-3 Business Days after dispatch.

Outside District / Nationwide: Typically 2-7 Business Days after dispatch.

_(Note: Delivery times are estimates. Unforeseen circumstances like extreme weather or political unrest may cause slight delays.)_

3. Shipping Charges & Weight Limits

Shipping charges for your order will be calculated and displayed at checkout based on your exact location and the total weight of the products:

Base Charge: A standard delivery fee applies for packages up to 1 Kg.

Overweight Packages: For orders exceeding the 1 Kg base limit, a standard "Extra Per Kg" fee will be automatically/manually added to your total shipping cost by system.

4. Order Tracking

Once your order is handed over to our courier partner (status: _Shipped_), you will receive a tracking link via email/SMS or directly inside the "My Orders" section of your app. You can use this to monitor your package in real-time.

5. Cash on Delivery (COD) & Delivery Rejection

We offer Cash on Delivery (COD) for most locations.

Advance Payment Requirement: A minimum advance payment may be required to confirm your COD order.

Delivery Rejection: If you refuse to accept a COD delivery at your doorstep for reasons other than a valid defect (see Return Policy), your advance payment will be forfeited to cover the two-way courier shipping expenses incurred by the business.

6. Unboxing Requirement

Important Delivery Notice: We dispatch goods via registered third-party courier services (e.g., RedX, Pathao, Steadfast). For your protection and ours, you must record a clear, uncut unboxing video starting from the sealed courier flyer when receiving your package. This video is mandatory for any claims regarding missing items, incorrect products, or transit damage. Claims without video evidence will not be entertained.

7. Custom Order Adjustments

Custom Order Adjustments: The business reserves the right to adjust delivery zones or apply additional specialized charges (such as heavy-weight fees or special packaging) to your order if necessary. Any such adjustments will be communicated, and your order invoice will reflect the final adjusted total.