Terms and Conditions

Welcome to Addiba. These Terms and Conditions govern your access to and use of the Addiba website (https://addiba.com) and mobile application, including any services, features, and content provided by Addiba. By using or accessing our website or app, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.

1. General Information

Website URL: https://addiba.com

Business Name: Addiba Di M.S

Business Address: VIA Genzano 18, 00179 - Roma, Italy

P.IVA (VAT Number): 17874311008

Entity Type: Sole Proprietorship

Contact Email: info@addiba.com

Operations Address (BD): L-11/3/1 Eastern Housing, Pallabi, Mirpur-1216, Dhaka, Bangladesh

2. Eligibility

By using this website or app, you represent that you are at least 18 years old and capable of entering into legally binding agreements under applicable laws. If you are under 18, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. User Accounts

To access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information during registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Addiba reserves the right to suspend, restrict, or terminate any account at our sole discretion, without notice or liability, particularly in cases of suspected fraudulent or unlawful activity.

4. Product Information and Availability

Addiba strives to ensure that all product information, descriptions, images, and prices are accurate. However, minor variations may occur due to packaging updates, display differences, or human error. We reserve the right to correct any inaccuracies, update product details, or change prices at any time without prior notice. Product availability is not guaranteed and is subject to change.

5. Pricing and Payment

All prices are listed in Bangladeshi Taka (BDT) or local currencies as applicable, inclusive of VAT unless stated otherwise. We accept online payments through secure gateways and Cash on Delivery (COD) where available. Addiba reserves the right to cancel any order if payment authorization fails, is not received, or cannot be verified.

6. Order Confirmation and Cancellation

Upon placing an order, you will receive an acknowledgment notification. Order confirmation occurs when payment is successfully received (prepaid) or when the shipment is officially dispatched (COD). Addiba reserves the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, suspicious account activity, or courier access constraints. Customers may cancel an order before it has entered our fulfillment cycle by contacting support.

7. Delivery Policy

We deliver across Bangladesh using third-party courier services. Delivery timeframes are estimates and not guaranteed. Addiba is not liable for delivery delays or failures caused by courier constraints, incorrect address information provided by the customer, or events beyond our control. If you refuse to accept a COD delivery without a valid defect claim, any advance payment made will be forfeited to cover round-trip shipping costs.

8. User Content and Reviews

Users may have the ability to submit feedback, reviews, ratings, or other content. By submitting such content, you grant Addiba a non-exclusive, worldwide, royalty-free, perpetual, and sublicensable license to use, display, reproduce, and distribute the content in connection with our marketing, promotional, or operational activities. Addiba reserves the right to monitor, edit, or remove any user-generated content that we deem inappropriate, offensive, or in violation of these Terms. You are solely responsible for the content you post.

9. Intellectual Property

All content, designs, logos, trademarks, text, graphics, images, and software on our website and app are the exclusive property of Addiba Di M.S or its licensors and are protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or display of any content is strictly prohibited and may result in legal action.

10. Restrictions on Use

You agree not to use our website or app for any unlawful purpose or in any way that violates local or international laws. You must not attempt to hack, modify, disable, or disrupt the functionality of our website, app, or servers, nor transmit any malicious code or software.

11. Termination of Access

Addiba reserves the right, in its sole discretion, to terminate or suspend your access to the website, app, or services at any time, without notice and for any reason, including if we believe you have breached these Terms or engaged in conduct that harms the reputation or security of Addiba.

12. Limitation of Liability

To the maximum extent permitted by law, Addiba Di M.S shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of your use of or inability to use our services. In no event shall Addiba's total liability for any claim exceed the amount paid by you for the specific product or service in question.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Italy, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms, our website, or our app shall be subject to the exclusive jurisdiction of the courts located in Rome, Italy.

14. Force Majeure

Addiba will not be held liable for any delay or failure to perform its obligations if such delay or failure is caused by circumstances beyond its reasonable control, including natural disasters, acts of government, civil unrest, strikes, technical failures, or logistical disruptions.

15. Policy Integration

Transactions on our platform are also governed by our Privacy Policy, Refund and Return Policy, Shipping Policy, and Cancellation Policy. By making a purchase, you acknowledge and agree to the terms outlined in these integrated policies.