Help Center
Got questions? We've got answers.
Q.How long does delivery take?
Inside Dhaka city, delivery typically takes 24 to 48 hours. For locations outside Dhaka, delivery takes 3 to 5 business days.
Q.How can I track my order?
You can track your live order progress under Profile > My Orders in the app/website or by contacting our 24/7 support line.
Q.What is your return & exchange policy?
We offer a 7-day return and exchange policy for unwashed, unused products in original packaging with tags intact.
Q.How long do refunds take to process?
Once your return is received and inspected, refunds are issued to your bKash, Nagad, or Bank account within 3 to 5 business days.
Q.What payment methods do you accept?
We accept Cash on Delivery (COD), Mobile Banking (bKash & Nagad), and major Debit/Credit Cards.
Q.Is Cash on Delivery available nationwide?
Yes! Cash on Delivery is available across all districts in Bangladesh.
Q.How do I reset my password?
Navigate to Login > Forgot Password, enter your phone number or email, and verify via OTP to set a new password.